Support

On this page you will find my contact information and popular asked questions.

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My Support Desk - Click Here

Please Note: Support Desk Hours Are As Follows:

Monday - Friday 8am until 6pm CST

Saturday 9am until 3pm CST

We are closed on Sundays but do monitor for access problems

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Frequent Asked Questions

Q] I cannot see the video when opening the AVI’s. I just get some weird screen effects.

A] We use Camtasia, the industry standard to make our videos. You will need the TechSmith video codec to view and maybe even to edit them. Click Here to visit TechSmith. The first download on the page is what you are looking for.

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Q] How do I change my password to something besides the one issued to me?

A] Login using the username you chose and the password assigned to you. Then click on “Profile” (top left). Scroll down to bottom of profile page. You will see a place to enter a new password. Click “Update Profile”.

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Q] I did not receive my password. What do I do?

A] You need to make sure you used a valid email first. Then please ckeck your SPAM box, sometimes good things get sent there - especially with Yahoo. If you still do not have it, go to  this URL and enter your USERNAME or EMAIL: http://plrvideoshop.com/wp-login.php?action=lostpassword A new password will be emailed to you. If this does not work, contact me at my helpdesk above.

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Q] What are my rights to these videos?

A] Very simple. Please see http://plrvideoshop.com/terms-and-conditions/ If videos do NOT have any rights posted below the download link, the terms at the above link applies to them.

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